Got Conflict? De-escalate and Deal with Conflict Effectively - For Public Housing Residents
This FREE workshop focuses on improving conflict skills and how to communicate effectively in difficult situations. You’ll build community by having a shared language with which to deal with conflict challenges. We train by combining presentations with experiential learning – you’ll have fun! We’ve found that those skills related to effective conflict management are best learned by practice. During the workshop, we’ll use your own experiences to:
- Learn about the styles of conflict
- Learn what influences the way people respond to conflict
- Learn how conflict escalates
- Learn how to de-escalate conflict
You’ll learn about active listening, communicating to be heard and how to ask questions.
Yes Miller is a staff person at the Community Dispute Settlement Center, who has trained hundreds of people in managing conflict. CDSC is a community mediation center which provide mediation services at very low or no cost on a range of issues, including housing, divorce, parenting, workplace, neighborhood and more.